Retrieve Deleted Record From Dynamics CRM

Today we will learn how to retrieve and restore deleted record from Dynamics CRM without programming.

For this we need to have XRMToolbox.

Open XRM Toolbox go to Plugin Store and navigate to Search.

Figure 1: XRMToolBox Plugin Store

Enter Recycle Bin in the Search box. Install the plugin by selecting the checkbox and hit Install button.

Figure 2: Search Plugin – Recycle Bin

Once the Recycle Bin plugin is successfully installed. Go to Plugins and search Recycle Bin.

Figure 3: Search Installed Plugin Recycle Bin

Connect to the Dynamics CRM Organization and select Recycle Bin Plugin.

Below screen will appear.

Figure 4: Plugin Recycle Bin Page

Hit the Load Entities and Users button. This will load all the Entities and Users of the connected CRM Instance.

Figure 5: Click Load Entities and Users

We need to select the Entity, User and the date range from which we need to retrieve the deleted record.

Note: Entity for which Auditing is enabled will only show under Select Entity dropdown.

Now to test the tool, I have deleted a record from Contact entity.

Figure 6: Deleted Contact Thomas Cobley

Going back to XRMToolbox select entity as Contact and hit Show Deleted Records.

We will get the all the deleted records against the user selected in the Select User field.

Note: If All Users value is selected under Select User field then the tool will provide us all the records deleted by any users.

Figure 7: Retrieve all the deleted records

Select the record which we would like to restore back into CRM. By selecting the record and clicking on Restore Records button as shown below.

Figure 8: Restore the deleted records

Hope this blog helps you!!!