Working on Omnichannel for Customer Service, I came across Microsoft Power Virtual Agent which is an AI chatbot.
Power Virtual Agent helps us to create a bot with the no-code interface. Where it minimizes the effort required to deploy and maintain custom solutions. Also, Power Virtual Agent can answer many major issues using the bot service.
Advantages:
- Allow a person to build a bot without any coding or AI experience
- Common inquiries can be answered by the bot with any user intervention. This reduces the human agent’s effort and time.
- Customers can self-help themselves 24/7 using a power virtual agent. This improves customer satisfaction experience.
Now, let’s dive into Power Virtual Agent, click here.
Sign In and follow the below steps:
Select the country from the drop-down and click Start free trial 
Provide a name to your bot, select the language and your instance under environment 
System preparing bot 
Click on Explore Bot button 
Here we are inside our bot home page
There are multiple topic already present we can use system and sample topics.
I tried with creating a sample bot for me.
Click here to check the video.
I hope this gives you and idea about Power Virtual Agent.
Building Solutions - Avinash Verma 