Working on Omnichannel for Customer Service, I came across Microsoft Power Virtual Agent which is an AI chatbot.
Power Virtual Agent helps us to create a bot with the no-code interface. Where it minimizes the effort required to deploy and maintain custom solutions. Also, Power Virtual Agent can answer many major issues using the bot service.
- Allow a person to build a bot without any coding or AI experience
- Common inquiries can be answered by the bot with any user intervention. This reduces the human agent’s effort and time.
- Customers can self-help themselves 24/7 using a power virtual agent. This improves customer satisfaction experience.
Now, let’s dive into Power Virtual Agent, click here.
Sign In and follow the below steps:
There are multiple topic already present we can use system and sample topics.
I tried with creating a sample bot for me.
Click here to check the video.
I hope this gives you and idea about Power Virtual Agent.